PAYMENTS & SECURITY
Bank Deposit, Visa, MasterCard, PayPal, Laybuy and AfterPay.
Absolutely. We securely encrypt your data using a SSL security certificate to ensure your details are always safe. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.
All orders are sent via PBT Couriers, Rural + PO Boxes are sent by Courier post. Delivery times depend on your location. Love Luna NZ sends from Christchurch NZ
Standard shipping for orders: Between $6.50 - $8.50
Rural Delivery: Extra Charge at time of order. Your order will not be sent out until the Rural Charge is paid.
You will receive tracking emails from our courier companies once your order is dispatched.
All orders received on the weekend or a public holiday will be dispatched on the next business day.
We send all international orders to Australia by standard NZ Post. They are NOT tracked. Parcels can take up to 21 days to be delivered.
Please email us if you wish for us to send you an order outside of New Zealand or Australia.
ORDERS + RETURNS
We are unable to make changes to an order after a customer has placed it. This is because our orders accrue in large numbers and must be processed in sequence by our warehouse, and changing orders would disrupt this sequence and cause delays for the processing of other orders.
We do not offer returns or exchanges on any period products due to selection error or change of mind. This is because we cannot resell period products that have been handled by customers in any way. MC Period Products upholds strict hygiene standards and complies with the New Zealand Government Department of Health: Therapeutic Goods Administration standards.
We want every customer to be satisfied with their purchase. Therefore, we provide as much information to customers as possible before they make a purchase, including product function, composition information and a detailed size chart. This way, customers can purchase the correct products for their needs. We believe that the comprehensive product information we provide mitigates the risk of selection error or change of mind.
There are no returns on sale items or items that have been purchased with our bulk discount deal.
We will accept returns only if both of the following conditions are met and can be proven with evidence:
- Goods were purchased from the www.menstrualcup.nz website.
- Goods are faulty, have been wrongly described, are different to the product purchased on the website.
If these conditions are met, you can choose to exchange your product with a product of the same value.
You must notify us of your intention to return your item/s within 14 days of receiving them.
My Cup orders are sent to you in a courier box. Any order sent by a non-tracked option is at the risk of the Purchaser if they have chosen this option at the checkout or an order over the phone. Inside your courier box will be your chosen cup and any other product you may have purchased at the time of your order. Our contact details are shown on the menstrual cup box and also on our instruction sheet contained inside the box.
Inside NZ: If you order My Cup products online with your delivery address inside NZ, your order will be charged in $NZ and will include GST. Your freight charge also includes GST. Prices on our website are subject to change at any time due to fluctuating international exchange rates.
Outside NZ: If you order My Cup products online with your delivery address outside NZ, your order will be charged in $NZ and will exclude GST. Your freight charge will also exclude GST. Prices on our website are subject to change at any time due to fluctuating international exchange rates.
Security and Privacy
Your payments are handled through 1) Paypal that adhere to the global Payment Card Industry (PCI) Data Security Standard (DSS) developed by the international card networks Visa and Mastercard. 2) Bambora Online Payments is 3D secure 3) Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. Data is SSL encrypted and securely transferred to our McAfee monitored secure servers. BAll of our payment options have the purpose to deliver high quality payment systems with the best security and gives both customers ultimate data security as well as all other actors involved that are handling, transporting and storing your card information. At My Cup, we do not store credit card details nor do we share customer details with any 3rd parties.
As part of your transaction, and in order to ensure you are aware of the latest information and product details for MyCup and related brands, customer details are stored within a secure database system. MyCup sends only relevant information and offers, you may receive from us via email; order confirmations, tracking details, product feedback surveys, product information and details of new product offerings. If at any time you wish to stop receiving information from us users can unsubscribe from our lists.
CREDIT CARD FEES
My Cup charges a 3% credit card transaction fee and a 3% Paypal fee for every transaction paid either way by credit card online. There is no fee with Afterpay.
Delivery Times and Carrier
When your order payment has gone through, your order will be sent within the following 2-4 working days. Orders within NZ are sent via Courier Post (Tracked) OR NZ Post (Non-Tracked) depending on the choice you have made at the checkout. You should receive your package within a period of maximum 10 working days but usually you will receive it within a period of 5 working days. Orders outside the NZ are sent through NZ Air Parcel Post and can take up to 14 working days.
Inspection of Product
Purchaser shall promptly inspect the Product upon its arrival at the place of delivery and shall notify My Cup, within three business days, if Purchaser finds any nonconformity or defect in the Product. Upon the expiration of such three business day period with no written notice of rejection, Purchaser shall be deemed to have fully and completely accepted the Product in its entirety. Purchaser acknowledges that this right of inspection satisfies statutory, civil or common law rights of inspection under applicable law.
Taxes and GST
Prices are inclusive of GST if delivery address is within NZ. If delivery address is outside NZ, purchaser will be responsible for paying any taxes associated with delivery to their country if needed. Purchaser shall report and pay all national/federal, regional/state, and local taxes, including any sales and value added taxes (excluding only those taxes based on net income derived by My Cup), as well as any customs fees or duties, designated, levied, or based upon import, the purchase price, or otherwise with respect to the Product. My Cup may collect from Purchaser and pay any fees, duties, charges and taxes with respect to sales of the Product made hereunder to the extent My Cup is obligated by law to do so.
- There are NO RETURNS on SALE items but if the cup is faulty and returned within 14 days of date of sale we will meet our obligations under the Consumer Guarantees Act.
- If your cup has become faulty due to your own mis-handling there is no replacement or refund offered.
- We do not offer refunds in situations where you have changed your mind once you have received your item. We feel we describe each item as accurately as possible to ensure you are getting exactly what you ordered. Please email us if you are unsure of what you are buying so we can offer you more detailed advice or explanation. Store credits will be issued in the event of a change of mind. Your cup must be sealed in its original packaging before My Cup will consider a replacement.
- If you do change your mind we are happy to exchange your item but in this case you must pay freight on the item to us and also for us to send you your replacement. Your cup must be sealed in its original packaging before My Cup will consider a replacement.
- No refunds are offered on any style of period underwear sold on this website due to hygiene concerns. Faulty underwear on the other hand can be returned to us for a replacement, not refund.
By being one of our wholesaler/Reseller customers you agree to the terms and conditions outlined in this page as well as the following terms:
- No refunds are offered on wholesale orders unless the items are faulty on arrival to your store. Your products must be sealed in their original packaging before My Cup will consider a replacement.
- MyCup branded products (including other branded products made available for wholesale purchase) cannot be sold in any type of market setting without permission from MyCup NZ Limited.
- MyCup branded products (including other branded products made available for wholesale purchase) purchased from MyCup NZ Limited cannot be sold on any type of online cost-cutter webstore in New Zealand without permission from MyCup NZ Limited.
- MyCup branded products (including other branded products made available for wholesale purchase) may not be repackaged and sold under another brand name anywhere in the world without permission from MyCup NZ Limited.
- The MyCup logo our word cannot be used to promote a product not associated with the MyCup NZ Limited range of branded products.
- MyCup branded products may not be sold for less than the RRP unless permission has been given by MyCup NZ Limited.
Limited Warranties and Disclaimer
My Cup sells the Products on an “AS IS” basis, which may not be free of errors or defects, and, to the fullest extent permitted under applicable law, ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, WORKMANLIKE EFFORT, CORRESPONDENCE TO DESCRIPTION, DESIGN, TITLE OR NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE PRACTICE, ARE HEREBY DISCLAIMED.
Limitation of Liability; Exclusion of Consequential Damages
Notwithstanding any other provision of these Terms, to the fullest extent permitted under applicable law, My Cup's maximum aggregate liability for all claims, liabilities or obligations arising under or relating to these Terms or the Products, regardless of the theory of liability, will in no event exceed all amounts paid by Purchaser to My Cup under for the particular Product(s) giving rise to the claim, if any. In no event will My Cup be liable for any indirect, punitive, special, incidental, exemplary, or consequential damages in connection with, related to or arising out of these Terms or the Products (including interruption of business, loss of profits, loss of revenue, loss of use, loss of consortium, or other economic or social advantage), regardless of the theory of liability, even if My Cup has been previously advised of the possibility of such damages. Liability for damages shall be so limited and excluded, regardless of the validity or efficacy of any remedy and even if any remedy fails of its essential purpose.
Purchaser agrees to properly clean and maintain the Products (including submerging the Products in boiling water for at least five minutes once every month, prior to menstruation OR submerging in Miltons solution for 15 minutes). My Cup shall have no liability for any injuries or damages to persons or property resulting from incorrect or improper use or cleaning (or failure to perform regular cleaning) of the Products.
My Cup shall not be responsible for delays or failures in its performance resulting from acts or omissions beyond its reasonable control, whatever the source or cause.
These Terms and all related disputes between the parties shall be governed by and construed in accordance with the laws of the New Zealand without regard to any jurisdiction’s conflict of law provisions.
Any disputes between the parties or claims brought by one of the parties arising out of or related to these Terms or the Products (including tort as well as contract claims, and whether pre-contractual or extra-contractual, as well as the arbitrability of any disputes) shall be referred to and finally settled by binding arbitration before the International Court of Arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (“ICC”) in effect at the time of arbitration except as inconsistent with this section.The arbitration shall be conducted by telephone, on-line and/or based solely upon written submissions where no in-person appearance is required. If in-person appearance is required, such hearings shall be held in Christchurch, New Zealand. The arbitrator shall apply the law specified in section 9 above. All awards may if necessary be enforced by any court having jurisdiction. The existence of any dispute, the existence or details of the arbitration proceeding, and all related documents, materials, evidence, judgments and awards therein, shall be kept confidential. Except as required by law, no party shall make any public announcements with respect to the proceeding or the award, except as required to enforce same. The parties hereby waive the right to a trial by jury and agree to only bring claims in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. All claims between the parties must be resolved using arbitration in accordance with this section. Should either party file an action contrary to this section, the other party may recover lawyers’ fees and costs, provided that the party seeking the award has notified the other party in writing of the improperly filed claim, and the other party has failed to withdraw the claim.
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This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Any terms or conditions contained in any Purchase Order, acknowledgment, or other communication of Purchaser which are inconsistent with these Terms are hereby rejected. These Terms constitute the parties’ total and exclusive agreement. Any waiver, modification or amendment of any provision of these Terms will be effective only if in a writing signed by duly authorized representatives of both parties.
The following terms govern the use of this website:
While we endeavor to supply accurate information on this site, errors and omissions may occur.My Cup does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
My Cup reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, My Cup makes no warranties in relation to the merchantibility, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Intellectual Property
My Cup owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
My Cup welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of My Cup.
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by My Cup and are not under the control of My Cup. The links are only provided as a convenience, and do not imply that My Cup endorses, checks, or approves of the third party site. My Cup is not responsible for the privacy principles or content of these third party sites. My Cup is not responsible for the availability of any of these links.
My Cup requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at my[email protected]
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
5. Changes to this Agreement
Our briefs feature a super comfy inbuilt pad with four layers of protection. See How it works
1. We recommend you try them on a lighter day of your period or when you are at home. This is your ‘experiment’ day when you can learn how your briefs work for you.
2. Remember Luna Lover our Luna period briefs hold different capacities, use that gauge if when you will need to change them if it is less than a day. Only you know your flow!
3. If you want to change them less often, then wear them with another sanitary item like a menstrual cup or tampon.
4. Now that you’re confident, you can wear your briefs anywhere you like...just not in water!
Rinse your Luna briefs with cold water as soon as you can after removal until the water starts to run clear. Pop them in a Luna Washbag, this will help them last longer, with the rest of your washing and wash with like colours on a cold water cycle (max 30 degrees). Then rely on Muma Earth to line dry them. Did you know sunlight has natural anti-microbial properties that are good for your undies?
Pretty please do NOT:
• Soak (this will ruin their technology)
• Add softener or bleach when washing them
• Tumble dry
• Dry clean
Holds upto: 2-3 tampons/teaspoons
Holds upto: 2-3 tampons/teaspoons
Holds upto: 3-4 tampons/teaspoons
This really depends on you and your flow. If you use them exclusively, we would suggest 7-10 pairs of Luna’s in a single cycle. If you use them with other sanitary products as back-up around 3-5 pairs. Consider a bundle and save.
Sadly, we can’t tell you this! Assessing the capacity of the briefs and comparing this with how many sanitary items you use in a day is really important. It’s also important to keep in mind that if your flow changes from day to day, then the way you use your briefs will change, too.
If you think that your flow is nearing the capacity of your briefs (which depends on the style of the brief), then it’s time to change them. We have thousands of Luna lovers successfully wearing our products solo however we also appreciate this may not work for everyone. Therefore, other Luna lovers prefer to wear their Lunas with additional backup, e.g. a menstrual cup or reusable pad, on days 1, 2 and 3 and then go solo for the rest. Some Luna lovers might wear an additional sanitary item for every day of their cycle. It depends on your flow!
Nope! Love Luna briefs are free of:
- PFAS (includes PFOS and PFOA) Copper Silver Nanoparticles
Love Luna is an Australian owned business, with all our garments are designed here in Australia.
Love Luna briefs are made in Indonesia. Our manufacturer has a Gold Certificate of Compliance from the Worldwide Responsible Accredited Production (WRAP) Certification Program.
If you follow all care instructions, during and after you use them, they will last between 9-12 months. Just remember, rinse after use, and wash in cold water only and line dry. Avoid bleaches, fabric softener and the dryer.
Love Luna period and lady leaks briefs are not suitable for swimming.